Delivery information


RETAIL CUSTOMERS

DELIVERIES

We aim to deliver your chosen items to the place and person of your choice in perfect condition and in the shortest possible time. Provided the items you order are in stock, please refer to the guide below for timing.

All orders are sent with Royal Mail according to your choice using either their Signed For® 1st or 2nd Class, or International Tracked & Signed and require a signature on receipt. If nobody is home to sign, your order will be returned to the post or courier's local depot and instructions left on how to arrange collection or delivery. Please make sure you accurately enter your full delivery address.

UK Postage Fees:

• FREE - UK orders over £75.00. These will be upgraded to next day delivery (for orders placed before 12 pm)

• £3.99 - Royal Mail Signed For® 2nd Class, 3 working days

• £4.45 - Royal Mail Signed For® 1st Class, 1 working day

• £7.25 - Royal Mail Special Delivery Guaranteed by 1pm® next working day UK delivery from Monday – Friday (orders must be placed before 12 pm)

Outside UK . Any duty and taxes incurred in the country of destination are the responsibility of the customer. Starline Lingerie cannot be held responsible for any delays caused during destination customs clearance process or adverse weather. 

EUROPE Delivery Fees:

• £10.50 - Royal Mail International Tracked & Signed, 3 to 5 working days delivery

• £18. 00 - Courier (DHL or UPS) 2 to 4 working days

WORLDWIDE Delivery Fees:

(Brazil, Canada, Hong Kong, Malaysia, Japan, Singapore, Australia, New Zealand and USA)

• £12.45 - Small Order under 500g: Royal Mail International Signed, 5 to 7 working days delivery

• £21.55 - Larger Order under 1.5kg: Royal Mail International Tracked & Signed, 5 to 7 working days delivery

• £46.00 - Courier (DHL or UPS) 4 working days subject to customs clearance process.

 

TRADE & WHOLESALE CUSTOMERS
All our courier services require a signature upon delivery. We can track your purchase and provide assistance if any problems arise during delivery.

UK Trade Courier Fees:

• £8.00 - Next working day UK delivery from Monday – Friday. Up to 25kg. (Orders must be placed before 12pm).

EUROPE and Rest of the World Trade Courier Fees:

Once Starline Lingerie receives your order and has prepared the items, we will measure the actual weight and box dimensions to get a quote from our local courier company. Alternatively you can assign your own courier to pick up from our London office if you may wish so.

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Or Call Us:- +44 20 76222 580