Delivery information

RETAIL CUSTOMERS

DELIVERIES

We aim to deliver your chosen items to the place of your choice in perfect condition and in the shortest possible time. Provided the items you order are in stock, please refer to the guide below for timing.

**From the date the order was received, please allow 1 to 2 working days for the processing time. Though most of the time, we send orders on the same date.

All orders are sent with Royal Mail according to your choice using either their 'Signed For®' 1st or 2nd Class, or 'International Tracked & Signed' and require a signature on receipt. If nobody is home to sign, your order will be returned to the post office or courier's local depot and instructions left on how to arrange collection or delivery. Please make sure you accurately enter your full delivery address.

UK Postage Fees:

• £4.99 - Tracked and Signed  3 working days

• £8.00 - Tracked and Signed -  Following day Weekday delivery order received before 2pm)

• £12.00 - Tracked and Signed - Following day Weekend delivery order received before  2pm)

Outside UK. Any duty and taxes incurred in the country of destination are the responsibility of the customer. Star Rivera Lingerie cannot be held responsible for any delays caused by destination customs-clearance process or adverse weather. 

 EUROPE Delivery Fees:

• £9.00 - Royal Mail International Tracked & Signed, Smaller Order Under 1kg with 5 to 7 working days delivery

• £14.00 - Royal Mail International Tracked & Signed, Larger Order Over 1kg with 5 to 7 working days delivery

WORLDWIDE Delivery Fees:

• £21.55 - Larger Order Over 1kg: Royal Mail International Tracked & Signed, 6 to 10 working days delivery

• £25.00 - Courier (DHL or UPS) 4 to 8 working days subject to customs clearance process.

 TRADE & WHOLESALE CUSTOMERS

UK Trade Courier Fees:

• £8.00 - Next working day UK delivery from Monday – Friday. Up to 25kg. (Orders must be placed before 12pm).

EUROPE and Rest of the World Trade Courier Fees:

Once Star Rivera Lingerie receives your order and has prepared the items, we will measure the actual weight and box dimensions to get a quote from our local courier company. Alternatively you can assign your own courier to pick up from our London office if you may wish so.