RETURNS & EXCHANGES
For Retail Customers:
We hope you are happy with your purchase. If any items are faulty we will exchange them or provide a refund if (a) you notify us within 48 hours of receiving the items by phone or email and (b) items are returned to us within 7 calendar days of delivery for UK customers and within 15 calendar days for Europe or Worldwide customers. Costs of return postage are for customer's account.
Please return items together with your invoice and a note of the issue. When we receive the item, we will exchange or refund the cost of the item as long as they are: (a) in their original packaging and (b) are unworn, unwashed and with all labels intact. Knickers must only be tried on over your own lingerie. Replacement will depend on availability of the product. We will contact you once we receive the returned item.